CANCELLATION & REFUND POLICY Last Updated: February 2026
No Refunds
Due to the complex logistics involved in our ash scattering services, no refunds can be issued once services are booked. Each scattering requires careful planning and coordination to ensure that everything proceeds seamlessly, including:
Permit applications and processing
Travel arrangements and seasonal planning
Professional preparation and documentation
Site-specific scheduling and coordination
Your understanding of this intricate process is greatly appreciated.
Cancellations
If you need to cancel your service, please contact us immediately at contact@destinationspreading.com or (515) 206-4845.
While we cannot offer refunds, we may be able to reschedule your service under certain circumstances. Each situation will be reviewed individually based on:
How far in advance you notify us
Current booking commitments
Seasonal and permit constraints
Specific location requirements
Exceptions
Refunds may be considered only in the following circumstances:
Service Cannot Be Fulfilled: If Bonaventure Memorials is unable to complete the service due to our error or inability to obtain necessary permits
Force Majeure: Events beyond our control that permanently prevent service completion (natural disasters, permanent park closures, government restrictions)
Questions?
If you have questions about our cancellation policy, please contact us:
Phone: (515) 206-4845