BONAVENTURE MEMORIALS PRIVACY POLICY

Last Updated: February 2026

Bonaventure Memorials ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our ash scattering services.

Information We Collect

When you use our services, we collect the following types of information:

Contact Information:

  • Your name, email address, phone number, and mailing address

  • Contact information for additional family members or decision makers (if provided)

Service Details:

  • Name and information about your loved one

  • Preferred scattering location and timing

  • Special requests or preferences

  • Shipping and delivery information

Payment Information:

  • Credit card or payment details (processed securely through Squarespace's encrypted payment system)

  • Billing address

Communications:

  • Correspondence between you and Bonaventure Memorials

  • Feedback, testimonials, or reviews you provide

How We Use Your Information

We use your personal information solely for the following purposes:

To Provide Our Services:

  • Coordinate and execute ash scattering services

  • Obtain necessary permits and regulatory approvals

  • Communicate with you about your service

  • Provide photographic documentation and certificates

To Improve Our Offerings:

  • Understand how families use our services

  • Improve our website and customer experience

  • Develop new service offerings

To Comply with Legal Requirements:

  • Maintain records as required by law

  • Respond to legal requests or court orders

How We Protect Your Information

Security Measures:

  • All payment information is processed through Squarespace's secure, encrypted payment system

  • Personal information is stored securely and accessed only by authorized personnel

  • We use industry-standard security practices to protect your data

Confidentiality:

  • Any personal information shared during the process of arranging the scattering service will be kept strictly confidential

  • Information will only be used for the purpose of providing the service you have requested

How We Share Your Information

We Do NOT:

  • Sell your information to third parties

  • Share your information for marketing purposes

  • Disseminate your personal data to outside organizations

We May Share Information Only With:

Service Providers:

  • Payment processors (Squarespace) for secure payment handling

  • Shipping carriers (USPS) for cremains delivery coordination

  • Park service officials (when required for permit applications)

Legal Requirements:

  • When required by law, court order, or government request

  • To protect our rights or comply with legal proceedings

With Your Consent:

  • If you specifically authorize us to share information (e.g., sharing testimonial publicly)

Your Rights

You have the right to:

Access Your Information:

  • Request a copy of the personal information we have about you

Correct Your Information:

  • Request corrections to inaccurate or incomplete information

Delete Your Information:

  • Request deletion of your personal information (subject to legal record-keeping requirements)

Opt-Out of Communications:

  • Unsubscribe from marketing emails at any time

  • Opt out of non-essential communications

To exercise these rights, contact us at:

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to:

  • Improve website functionality and user experience

  • Analyze website traffic and usage patterns

  • Remember your preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as USPS.com for cremains shipping kits). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Retention

We retain your personal information for:

  • Service Records: 7 years (to comply with business record-keeping requirements)

  • Payment Records: As required by financial regulations

  • Communications: Until you request deletion (subject to legal requirements)

After the retention period, we securely delete or anonymize your information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information:

Bonaventure Memorials

We are committed to addressing your privacy concerns promptly and transparently.